Supportive supervision is a continuous process to support health workers and promote quality at all health system levels.

  1. Strengthening relationships within the system, including supervisors, peers, and communities. Supervision effectiveness depends on having supervisors who are non-judgmental, with good communication skills and clinical knowledge (Manzi et al., 2014).
  2. Focusing on problem-solving approaches. When supervisors encourage working in a facilitative manner to solve problems, it can improve health worker's job satisfaction, motivation, confidence, and morale. It also helps improve health system efficiency, systems, and processes (Suh et al., 2007).
  3. Helping to optimise resource allocation and improve efficiency. A shared understanding of processes can help resolve service delivery bottlenecks to achieve more results (Frimpong et al., 2011).
  4. Promoting clinical quality and performance, including high standards, teamwork, and better two-way communication for ongoing performance management (Manzi et al., 2014)
  5. Ensuring an enabling environment for good performance. Key performance support factors for providers include:
  • Clear performance expectations;
  • Feedback on performance;
  • Equipment and supplies;
  • Skills and knowledge (training);
  • Motivation, including recognition for good performance (USAID, 2012).

Last modified: Monday, 7 November 2022, 4:30 AM