Image source: Omachonu & Einspruch, 2010
Healthcare organizations serve six distinct purposes – treatment, diagnosis, prevention, education, research, and outreach. In serving these purposes, healthcare organizations must effectively manage quality, costs, safety, efficiency, and outcomes. At the very core of healthcare innovation are the needs of patients and the healthcare practitioners and providers who deliver care.Quite often, healthcare organizations arrive at innovation by relying on new or existing information technology. When successful, healthcare innovation focuses on three areas the most – a) how the patient is seen, b) how the patient is heard, and c) how the patient’s needs are met (Omachonu & Einspruch, 2010).