5. Patient-Provider Communication

Social media opened the door to better communication between the patient and the provider, offering patients the chance to interact with providers to which they would normally have no access (e.g. providers from other cities or countries)(Junhan & Wang, 2021). Research in this field showed that some challenges exist regarding privacy, confidentiality and skills related to using social media. Still, overall the interactions between patients and providers on social media have benefited them all (Junhan & Wang, 2021).